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At WISNU MARINE, we strive to ensure complete satisfaction with your purchases. If you need to return an item or request a refund, please review our policy below to understand the process and requirements.
Returns
1. Eligibility for Returns:
- Items must be returned within 30 days of receipt.
- Products must be in their original condition, unused, and with all original packaging and accessories.
- Certain items, such as custom or special order products, may not be eligible for return. Please check the product details or contact our customer service for specific return eligibility.
2. How to Initiate a Return:
- Contact Us: Reach out to our customer service team at sales@wisnumarine.com to request a return authorization.
- Provide Information: Include your order number, the reason for the return, and any relevant details about the item.
- Return Authorization: We will provide you with a return authorization number and instructions on how to return the product.
3. Return Shipping:
- Customer Responsibility: The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective item.
- Packaging: Please ensure the item is securely packaged to avoid damage during transit.
Refunds
1. Processing Time:
- Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase.
2. Refund Amount:
- Full Refund: If the return meets all eligibility requirements, you will receive a full refund for the product.
- Partial Refund: If the item is returned in a condition different from its original state, or if it is missing parts, a partial refund may be issued.
3. Non-Refundable Items:
- Shipping charges are non-refundable unless the return is due to an error on our part or a defective item.
- Custom or special order products may not be eligible for refunds.
Exchanges
- We currently do not offer exchanges. If you need a different item, please return the original product and place a new order.