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Frequently Asked Questions
SHIPPING
What shipping options does Wisnu Marine offer?
We offer a variety of shipping options to suit your needs, including standard, expedited, and overnight shipping. The available options and delivery times will be displayed during the checkout process.
Do You Ship Internationally?
Yes, Wisnu Marine ships products internationally. Shipping rates and delivery times may vary depending on the destination country. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
How Long Will It Take To Get My Package?
Delivery times vary based on the shipping method selected and the destination. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Overnight shipping is available for next-day delivery. International orders may take longer depending on the destination.
PAYMENT
What Payment Methods Are Accepted?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, bank transfers, and purchase orders for approved accounts.
Can I use a purchase order for my order?
Yes, we accept purchase orders from approved customers. To set up a purchase order account, please contact our sales team. Once approved, you can use purchase orders for your orders.
How do I apply a discount or promo code?
To apply a discount or promo code, enter the code in the designated field at checkout and click "Apply." The discount will be reflected in your order total.
Order & Retunrs
How do I place an order with Wisnu Marine?
You can place an order directly through our website, by contacting our sales team by emailing us at sales@wisnumarine.com. Our team is here to assist you with any questions or concerns.
How Can I Cancel Or Change My Order?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes cannot be guaranteed if the order has already been processed or shipped.
How can I check the status of my order?
You can check the status of your order by logging into your account on our website and viewing your order history. You will also receive email updates with tracking information once your order has shipped.
What should I do if I receive the wrong product?
If you receive the wrong product, please contact our customer service team immediately. We will arrange for the correct product to be sent to you and provide instructions for returning the incorrect item.
How Can I Return a Product?
To return a product, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Follow the instructions provided for shipping the product back to us. Make sure to include the RMA number with your return.