Shipping Information

Order Processing:

• All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a notification once your order has shipped.

Shipping Rates and Delivery Estimates:

• Shipping charges are calculated and displayed at checkout.
• Delivery options and estimated times are as follows:
  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day

International Shipping:

• We ship internationally to most countries.
• International shipping charges and delivery times vary by destination.
• Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Order Tracking:

• You will receive a shipping confirmation email with a tracking number once your order has shipped.
• Use the tracking number to monitor your shipment on the carrier’s website.

Customs, Duties, and Taxes:

• Wisnu Marine is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (tariffs, taxes, etc.).

Shipping Carriers:

• We partner with reliable carriers such as JakartaExpress, FedEx, DHL, and local postal services to ensure timely delivery.
• The carrier used will depend on the shipping method selected and the delivery destination..

Damages and Issues:

• Please inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately.
• Reach our customer service team at sales@wisnumarine.com 

Returns:

• For information on our return process, please refer to our Return Policy